Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unopened, unused and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at hello@gingerdog-coffee.co.uk. Please include your order number and the word RETURN in the subject line.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at hello@gingerdog-coffee.co.uk.

Damaged, Incorrect or Faulty Orders

Please inspect your order upon reception and contact us immediately if your item is defective, damaged or if you receive the wrong product.

We will assess the issue and work with you to provide an appropriate solution, including a replacement, refund or reimbursement of reasonable return postage costs where applicable.

Exceptions / Non-Returnable Items

For food safety and quality reasons, we cannot accept returns of coffee that has been opened or used.

We also cannot accept returns for:

• Sale items
• Gift cards

If your order arrives damaged, defective or incorrect, please contact us as soon as possible so we can resolve the issue.

Exchanges

We do not offer direct exchanges.

If you would like a different product, the quickest option is to return your eligible item and place a new order once your return has been approved.

Return Shipping

If you are returning an eligible item because you have changed your mind, you are responsible for the cost of returning it to us.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

If your order is faulty, damaged or incorrect, we will arrange an appropriate solution, including covering reasonable return postage costs where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

in the unlikely event that more than 15 business days have passed since your refund was approved and it has not been received, please contact us at hello@gingerdog-coffee.co.uk.