Terms of service

Overview

Welcome to Ginger Dog Coffee.

These Terms of Service ("Terms") apply to your use of our website, online store, and any purchases made through our services.

Throughout these Terms, the words "we", "us" and "our" refer to Ginger Dog Coffee.

Ginger Dog Coffee operates this website and online store to provide customers with access to our coffee products and related services. Our online store is powered by Shopify, which provides the platform that allows us to sell our products to you.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully. If you do not agree with these Terms, please do not use our website or purchase our products.

Section 1 - Using Our Website

By using our website, you confirm that you are legally able to enter into a purchase agreement.

You must provide accurate and complete information when placing an order, including your name, contact details, billing information and delivery address.

You are responsible for ensuring that the information you provide is correct so that we can process and deliver your order successfully.

Section 2 - Our Products

We take great care to ensure that our coffee descriptions, tasting notes, images and product information accurately represent our products.

Coffee is a natural agricultural product, and flavours, aromas and appearance may vary slightly between batches due to factors such as growing conditions, harvest variations and roasting processes.

While we aim to provide a consistent and high-quality coffee experience, we cannot guarantee that every coffee will match every individual's personal taste preferences.

If you need help choosing a coffee, we are always happy to provide recommendations.

Product availability, descriptions and pricing may be changed at any time without notice.

Section 3 - Orders

When you place an order through our website, you are making an offer to purchase products from Ginger Dog Coffee.

Your order will only be accepted once we have confirmed your order and received payment.

We reserve the right to refuse or cancel an order where necessary, including where:

  • A product is unavailable.

  • There is an error in pricing or product information.

  • We suspect fraudulent activity.

  • We are unable to fulfil the order for reasons outside our control.

If we cancel an order after payment has been received, we will issue a full refund.

Please check your order carefully before completing your purchase. Once an order has been processed, we may not be able to make changes or cancellations.

Returns and refunds are handled in accordance with our Refund Policy.

Section 4 - Prices and Payments

All prices displayed on our website are shown in GBP (£).

Prices may change from time to time, but the price charged will be the price displayed at the time your order is placed.

Payment must be received before your order can be processed.

We use trusted third-party payment providers to securely process payments. We do not store your full payment card details.

Section 5 - Delivery

We aim to dispatch orders promptly and provide estimated delivery times wherever possible.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays or unexpected events.

If your order does not arrive within the expected timeframe, please contact us and we will do our best to help resolve the issue.

Please ensure your delivery address is correct when placing your order. We cannot accept responsibility for delays or failed deliveries caused by incorrect information provided by the customer.

Section 6 - Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

Due to the nature of coffee as a food product, opened coffee cannot be returned for hygiene and quality reasons.

If your order arrives damaged, faulty, or incorrect, please contact us and we will work with you to resolve the issue.

Section 7 - Intellectual Property

All content on our website, including our brand name, logo, designs, images, text, product names, graphics and other materials, belongs to Ginger Dog Coffee unless otherwise stated.

You may not copy, reproduce, modify, distribute or use our content for commercial purposes without our written permission.

Section 8 - Third-Party Services and Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We are not responsible for the content, availability or practices of third-party websites.

Any purchases or interactions with third-party websites are subject to their own terms and policies.

Section 9 - Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products.

Purchases made through our website are made directly with Ginger Dog Coffee. Shopify is not responsible for the products purchased from us or the relationship between Ginger Dog Coffee and our customers.

Section 10 - Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information provided during browsing, account creation or purchasing may be processed by Ginger Dog Coffee, Shopify and relevant service providers required to operate our business.

Section 11 - Reviews and Feedback

If you submit reviews, feedback, comments, photographs or other content to us, you give Ginger Dog Coffee permission to use this content for marketing and promotional purposes.

You confirm that any content you provide:

  • Is your own work.

  • Does not infringe another person's rights.

  • Is accurate and lawful.

We reserve the right to remove content that we believe is inappropriate, offensive, misleading or violates these Terms.

Section 12 - Errors and Updates

Occasionally, information on our website may contain errors, including incorrect product details, pricing or availability.

We reserve the right to correct errors and update information where necessary.

If an incorrect price has been displayed and you have placed an order, we will contact you before processing the order and give you the option to continue or receive a full refund.

Section 13 - Website Use

You agree not to use our website:

  • For unlawful purposes.

  • To attempt to gain unauthorised access.

  • To interfere with the operation or security of the website.

  • To copy or misuse our content or intellectual property.

We reserve the right to restrict access to our website where necessary.

Section 14 - Limitation of Liability

Nothing in these Terms limits or excludes any rights you have under UK consumer law.

We are not responsible for losses caused by events outside our reasonable control.

Our responsibility is limited to providing our products and services in accordance with these Terms and applicable laws.

Section 15 - Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website. Continued use of our website after changes are made means you accept the updated Terms.

Section 16 - Governing Law

These Terms and any separate agreements relating to our products and services are governed by the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

Section 17 - Contact Information

Questions about these Terms of Service should be sent to:

Ginger Dog Coffee
Email: hello@gingerdog-coffee.co.uk

Business address: Ginger Dog Coffee, 29 Kingsway, Leeds, LS25 1BW

Trading as a partnership.